Services

Customer satisfaction is the primary factor for any organization to sustain and grow. Proactive monitoring and corrective actions are vital in the service industry.

MRN NextGen can help in improving the Customer Satisfaction Index (CSI) by studying and implementing corrective actions effectively.

• Standard and uniform service process adherence is a must for enhancing customer satisfaction in the service industry.

• MRN NextGen can help in improving the service process at dealerships by studying and implementing corrective actions effectively.

Workshop productivity is an important aspect to measure and monitor to improve safety at the workplace and also improve service profitability cost-effectively

MRN NextGen can help in improving workshop productivity at dealerships by studying and implementing cost-effective corrective actions.

Service marketing is a tool to improve customer retention and revenues, which is essential for any service organization to sustain and grow objectively.

MRN NextGen can help in understanding the given market and designing activities to improve service retention/penetration cost-effectively 

Service market share is a tool to measure service retention, which is very vital for the revenue and growth of any service organization.

MRN NextGen can help in improving Service Market Share (SMS) at dealerships by studying and suggesting cost-effective corrective actions. 

Service profitability is essential for any service organization to sustain and grow objectively.

MRN NextGen can help in understanding the given market and designing necessary activities to improve service revenues while keeping costs under control.

Service Absorption is a tool to measure profitability of any service organization.

MRN NextGen can help in monitoring Service Absorption Ratio (SAR) and suggest necessary actions to improve service revenues while keeping costs under control.

Customer referrals are crucial for any organization to sustain and grow. It costs 6 to 7 times more to acquire a new customer than selling to an existing customer.

The probability of selling to an existing customer hovers around 60 to 70%.

MRN NextGen can help in improving customer referrals and thereby improving repeat sales, which is key for any business growth.

Soft skills are essential for any service personnel, especially those working in the automotive service industry.

Many skills are crucial to improve customer retention and satisfaction.

MRN NextGen can help in identifying the soft skills required and train the team for improvement through online as well as on-site methods.

Inventory management is an effective tool to plan spare parts stock at dealerships optimally to improve availability.

MRN NextGen can identify bottlenecks and suggest improving parts availability, which is one of the main elements to enhance the productivity and profitability of workshops.